757 Sunnyside Ct., Gardnerville, NV 89460
. . . clientís / customerís referrals at: www.nevilleandassociates.com
SKILLS & TALENTS . . . I have worked with people ñ influencing, persuading / performing / leading / managing for organizational goals / for economic gain. I also like to inform, enlighten, help, train, and develop - with the upmost in integrity and sincerely. In addition, I like to observe, learn, investigate, analyze, evaluate / solve problems, i.e., lead all in a responsible, uplifting manner. I am willing to take full responsibility! Words have meaning! I am accountable to my words spoken; backed by demonstrated timings, actions, and results in a ìconsciously competent manner.î
I have worked as an accounting manager, staff accountant, and system analyst. I have successfully done consulting, design, implementation, training, support and process documentation. As a VAR (Value Added Reseller/Dealer) for Open Systems Accounting Software, Inc. and State Of The Art, Inc. (Sage Software) doing business as Neville & Associates, I worked closely with master developers for the benefit of customer processing requirements. Most recently, I worked as a Senior Product Support Analyst, consultant for both the developerís of MAS 90/200 (Sage Software Inc. - 5 yrs.) and two Bay area VARs ñ 6 yrs. I worked independently, with little or no supervision. I accomplished timely, cost effective system sales and implementations plus top call volume statistics (statistics that exceeds the Developer's Certified Support Center Service Metrics and Goals).
HONORS / ACTIVITIES . . . performed in the top 2% of peers, for being sincere, talented, and for my ability to apply a knowledgeable, patient, and considerate approach toward profitable resolution of issue(s). Recognized by the SSPA (Services & Support Profession Association) president..."truly, Gerald performs at Learning Level 3 (Consciously Competent)!î i.e., as a true professional!
CLIENTS SAY . . . ìGerald makes a difference; a great improvement and timeliness of service; talented; knowledge of accounting procedures and accounting software application; Gerald is fully accountable, performing tasks in a professional manner; and it is a pleasure to work with Gerald; profitable too.î See actual Client referral letters at www.nevilleandassociates.com.
EDUCATION: Bachelor of Science (B.S. Degree) in Business Administration / Accounting. University of Long Beach State ñ Long Beach, California - 1974 through 1979
Neville & Associates / Sage Software Inc. (State of The Art / Sage Software Inc.) / SoftCom Inc. / AccuVar Inc. from 1984 through 2008
Duties:
I was responsible for quick, accurate identification and resolution of the issue and application function questions posed by MAS 90/200 end-users and accounting professionals, performing in the top 2 percentile of my peers. Consulting to end-users, on-site and to staff consultants / professionals concerning all related software system and accounting related ends. Utilized support tools and systems, managing each interaction to maximize clients satisfaction. I accomplished the above with minimal to no supervision and training. I serviced core accounting applications through whole-sale manufacturing / work order processing including general ledger / bank reconciliation and POS. Accounting related services (write-up) to end-users as required from time to time. I am complemented daily for my knowledge, patience and professional approach. Technical statistics and personal written acknowledgements are available at www.nevilleandassociates.com.
Glasser & Mermelstein, CPA & World Wide Vacations Inc. from 1979 through 1984
Job Duties: Accounting Write-up thru Financial Statements; Accounting Manager, reporting to outside CPA; Manual accounting systems; and Systems software implementations (spreadsheets; accounting software; computerized applications); Federal & State payroll form preparation and accounting.
United States Air Force, 1969 thru 1973
Job Duties: Administration / Bookkeeping