We specialize in professional product support, backed by our 15 years of Sage Software's support services and 25 years combined industry experience. When you partner with us for your customer product support needs, you have the confidence of knowing your customers are handled in a professional profitable manner. A partner (team player), with knowledge of both the VAR's and their customer needs. Neville & Associates is there for you, the VAR, and your customers complete satisfaction.

A VAR's business success can be measured by, their satisfied customers returning for additional support, software and consulting needs. Neville & Associates assures the VAR, from the first time we support your customer, the customer should know the difference in their support and tell you so!

Gerald Neville, is widely recognized as simply one of the best, "second to none." Rarely does the customer have a chance to be supported by some one with outstanding technical skills plus equal practical accounting application knowledge; with the ability to apply his many impressive personal qualities that enhance his worth to any company / customer."

• The VAR's maximize their support servies with minimal resources and management time expended.
• Increased customer satisfaction.
• Reduced solution time for the customer.
• Customer's satisfaction is achieved.

Gerald Neville, has from day one, exceeded the CSS minimum required call statistics set by Sage Software. He simply raises the bar! Partnering with Neville & Associates means your Customer simply receives the best professional support. The customer is served and returns to you, the VAR, for more sales and services. The customer is, and remains, the VAR's customer!

• VAR's keep their customers! They do not drop into a black hole.
• Customers talk with the same support person.
• When was the last time Best developer support service gave you feed back regarding your customer's issue(s)??
• Customers get reduced delays, holds, and callbacks.
• VARs and Customers get the best of technical support services, backed by years of practical accounting application knowledge.
  

Do you offer different services based upon my individual VAR business and support practice?
Most assuredly, as a professional organization, we can truly appreciate the need to be flexible when negotiating terms and practice procedures between participating VAR's and Neville & Associates.

Customers are number one!